Not so Shang
I am on a roll here.
Following my write-up on the re-training needs of this airline firm, which has the country’s flag on its logo, another filler shared an awful experience with a hotel located along Garden Way, Ortigas Center in Mandaluyong.
Based on the narrative, an event was booked at the Marquee, a party place on the second floor of the hotel, replete with the band, and of course, there was dancing.
However, without due course and not even a heads-up from the management, the power that supplies electricity on the stage, where the band was performing, was summarily cut off.
The band members, the customer, who booked the event place, as well as the guests were taken aback by the disconnection that brought the dancing to an abrupt end.
Upon inquiry, the reason given was that hotel guests at the upper floors were complaining of the noise, making it a bit difficult for them to catch that needed sleep.
The question is: why didn’t the Banquet management inform the client that the sounds emanating from Marquee reverberate to the rooms at the upper floors, which could disturb hotel guests?
The booking was between 6 p.m. and 10 p.m. with an option to extend until 12 midnight, but, of course with additional charges, which was acceptable. But business protocol and decency dictate that hotel clients must be informed beforehand of any condition such as the allowable level of noise decibel that will not, in any way upset the other hotel guests.
Instead of having an idyllic experience as the name of this luxurious hotel conotes, it was the reverse. Yes, it was not so Shang.
Heard from my view deck, the customer is expected to cascade this unpalatable experience to his circle of friends. First hand experience, word of mouth is almost, always insidious.
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