Articles worth reading

CSC asks gov't agencies to protect employees' health 

account_balanceMetro Manila access_time4 days ago

 An official of the Civil Service Commission (CSC) on Monday reminded government agencies to look after their employees’ safety and security amid the prevailing pandemic, according to a report by Philippine News Agency. In a televise...

Comelec dismisses petition to revoke Marcos candidacy 

account_balanceMetro Manila access_time4 days ago

Another case seeking to revoke the candidacy of presidential aspirant Ferdinand "Bongbong" Marcos Jr. has been junked by the Commission on Elections (Comelec), according to a report by Philippine News Agency. This, as the poll body...

DTI Secretary Ramon Lopez

Haus Talk first list on PSE this year 

account_balanceMetro Manila access_time4 days ago

Department of Trade and Industry (DTI) Secretary Ramon Lopez has lauded real estate developer Haus Talk, Inc. for being the first small and medium enterprise (SME) to be publicly listed for this year, according to a report by Philippine News Agency. ...

Metro News

Meralco launches ICT command and control center 

account_balanceMetro News account_circleMariel Guevarra chat_bubble_outline0 Comments

The Manila Electric Company (Meralco) has unveiled its most advanced command and control center to date -- the Operations Platform and Telecommunications Integrated Command Center (OPTIC), which now manages all information, communication, and technology (ICT) systems across the Company.

The first of its kind among electricity distribution utilities in the country, the OPTIC is a state-of-the-art facility that aims to reduce unplanned downtime of critical ICT systems, increase productivity of employees, and enhance service delivery to Meralco customers.

Operated by highly skilled ICT engineers, the OPTIC provides a centralized monitoring system that allows faster fault detection and restoration of technology services. The underlying platform is powered by Artificial Intelligence (AI) that analyzes all systems logs, provides actionable information and insights, and enables predictive and proactive maintenance.

With the pandemic encouraging millions of Meralco customers to rely on digital touchpoints, the OPTIC improves the distribution utility’s resiliency and service reliability by providing real-time application, IT network, and communication link outage alerts to support teams to immediately restore these services.

“The new  OPTIC is an intelligent communications and response coordination platform that covers and serves all our facilities, operations, and people. This platform plays a pivotal role in the effective management of Meralco’s daily operations, resulting in higher efficiency, improved incidents mitigation and response capabilities which translate to consistent and reliable services to our customers and workforce. This is especially crucial at this time with the pandemic making us highly dependent on technology,” according to Meralco Firstw Vice President and Head of Information Communication Technology and Transformation Rocky D. Bacani. 

Aside from its smart features, Meralco’s OPTIC is secure, safe, and sustainable. The command center is operational 24/7 and boasts of an industrial grade and energy-efficient LED display wall, as well as a smart and audible alarm system for alerts and incidents. It is also equipped with a 360-degree video conferencing system to coordinate activities during major incidents and emergency response scenarios. Moreover,  OPTIC heightens its physical security system and CCTV monitoring by using computer-vision AI not only to check compliance with health and safety protocols, but also to ensure that only authorized personnel can enter the premises.

Meralco President and Chief Executive Officer Atty. Ray C. Espinosa highlighted that the platform serves as an “essential foundation in achieving Meralco’s goal of becoming smarter and innately digital”. 

“Meralco’s  OPTIC revolutionizes the way data is harnessed and used to closely monitor our mission critical systems in real-time, proactively identify and address issues, make intelligent operational and business decisions, and eliminate barriers to heighten collaboration. We are excited as the launch of the command center lays the groundwork upon which we will expand technologies and enable more innovations, ultimately leading to excellent service to delight our customers,” Espinosa added. 


date_rangeDate Published
1 month ago
shareShare article
folder_openArticle tags
content_copyCategorized under

Share your thoughts with us

Related Articles

Paranaque to provide home care kits to Covid patients 

account_balanceParañaque chrome_reader_mode1 day ago

Paranaque City Mayor Edwin Olivarez said all residents positive for COVID-19 and undergoing home quarantine will receive home care kits, according to a report by Manila Bulletin. Olivarez said relatives of positive COVID-19 patients must show p...

CSC asks gov't agencies to protect employees' health 

account_balanceMetro Manila chrome_reader_mode4 days ago

 An official of the Civil Service Commission (CSC) on Monday reminded government agencies to look after their employees’ safety and security amid the prevailing pandemic, according to a report by Philippine News Agency. In a televise...

Comelec starts ballot printing 

account_balanceMetro Manila chrome_reader_mode16 hours ago

The printing of the official ballots for the May 9, 2022 national and local elections started Thursday night, Commission on Elections (Comelec) spokesperson James Jimenez said in a report by Philippine News Agency. Jimenez said the first set of abou...

Presidential aspirant Ferdinand %u2018Bongbong%u2019 Marcos Jr. (left) and vice presidential bet Davao City Mayor Sara Duterte (right). / PNA

Marcos-Sara tandem releases initial Senate slate 

account_balanceMetro Manila chrome_reader_mode1 day ago

Ten names have been included in the partial list of senatorial candidates of the UniTeam of presidential aspirant Ferdinand ‘Bongbong’ Marcos Jr. (BBM) and vice presidential bet Davao City Mayor Sara Duterte in the May 2022 elections,&nbs...

Let's Stay Connected Like us on our Facebook page.
×
Click on the article to continue reading
Quezon City adopts no contact apprehension system Red Cross pushes saliva test Vaccines from COVAX to arrive in Q1 Makati Shangri-La to close doors on Feb. 1 Cities in NCR to start vaccination simultaneously Mother, girlfriend of Filipino infected with UK variant also test positive Send Press Release MNC Facebook Page MNC Twitter Page MNC Instagram Page LGU Spotlight Barangay Front Business Sports Entertainment Metro Gen Metro Feature