Senator wants to investigate delay in processing of claims at SSS 

Senator Raffy Tulfo has filed a measure seeking to probe the reported delays of the Social Security System (SSS) in processing members’ benefits, particularly retirement and death claims, according to a report by Philippine News Agency.

In Senate Resolution (SR) 544 filed on Tuesday, Tulfo said the delays in processing of claims have caused financial difficulties for retirees and dependents, especially those who are relying on their benefits to survive the day-to-day.

“It is the responsibility of the Senate to ensure that government agencies such as the SSS are efficient in providing services to the public, especially to its members who have contributed to the system,” the resolution read.

Advertisement

The inquiry, according to Tulfo, should include the reasons for delays in processing claims and the measures being taken by the SSS to address these issues.

He added that it should also cover the possible reforms that can be implemented to improve the efficiency of claiming benefits, such as the use of digital technology and automation of processes.

Under his proposal, the inquiry should also include the need for additional funding and manpower to support the SSS in processing benefit claims efficiently and the possible establishment of a monitoring system that will track the progress of claims.

The findings and recommendations as a result of the said inquiry shall be used as a basis for proposing legislative measures to improve the SSS and to ensure that its members receive their benefits in a timely and efficient manner.

The SSS was created to provide social protection to Filipinos and help them prepare for the future through contributions and benefits.