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NCRPO hotline receives 29,000 text messages

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The National Capital Region Police Office (NCRPO) said it responded to nearly 6,000 text messages out of the total 29,000 messages received by its hotline.

Latest data provided by the NCRPO show that as of Sept. 8, a total of 29,073 text messages were received thru its hotline “I SEND MO SA TEAM NCRPO”.

Of the number, the total actionable text messages was around 5,767. Police assistance provided was 1,177.

“Since I assumed as regional director, I encouraged the public to reach out to the Metro Manila police force through hotline and I expressed commitment to provide an appropriate and immediate response to concerns related to peace and order and policing,” NCRPO chief, Maj. Gen. Guillermo Eleazar said.

The hotline allows the police to respond fast to citizens' complaints and reports on incidents in their areas, as well as help the police in their internal cleansing program.

Messages received include complaints against PNP personnel; kotong/extortion in agencies; illegal gambling; illegal drugs; threat; theft/robbery, among others.

The hotline also received messages from the public giving thanks and greetings, as well as prank messages.

Eleazar urged the public to utilize the social media and text messaging as ways to report crimes related to security and peace and order.

Information received through the hotline is kept confidential and immediately acted upon, he added.

Eleazar said cooperation of the public and netizens, particularly the millennials, is vital in improving policing in Metro Manila.

He said the NCRPO, which was recently named as the best regional police office, has been using social media to monitor the good and bad deeds of Metro Manila cops.

"Our goal is for every policeman to have a real sense of the meaning of integrity, that is, doing what is good and right even if no one is looking," he said.

Earlier, Eleazar ordered police commanders to monitor incidents of crime and abuses committed by their personnel on social media.

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