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Pasig launches transparency, complaint unit

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Acknowledging the significance of the people’s right to information, the Pasig City government on Monday launched a transparency and complaint unit.

The Ugnayan sa Pasig Unit aims to provide people with assistance in accessing public documents on different government services, projects, and transactions.

The unit, a flagship project of Mayor Vico Sotto, requires the participation of the people in crafting effective policies and projects for the city.

“A key tool in upholding good governance is the integration of a complaint mechanism for Pasig City residents,” said Winnie Rayos-Dimanlig, head of the Freedom of Information Unit of the local government. “It is an important tool in good governance and police implementation.”

The new unit can provide people with their requested information on city government personnel, budget, programs and projects, market operations, and status of different permits.

“For as long as it is not confidential, then it’s fine. We will be able to help them,” Rayos-Dimanlig said.

Through the new unit, city residents can now report complaints directly to the local government, including those against erring government employees.

“A complaint desk has been put up to accept, record the complaints and address the swift resolution to grievances of residents,” Rayos-Dimanlig said, assuring that complaints filed through the unit would be anonymous.

City Ordinance No. 37, or the Pasig Transparency Mechanism Ordinance of 2018, passed by then councilor Vico Sotto in September 2018, paved the way for the creation of the unit.

“What Mayor Vico Sotto believes is that you cannot implement good governance without active public participation. It requires working together, that is why the unit is called ‘Ugnayan,’” Rayos-Dimanlig said.

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