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PAL passengers stranded at NAIA 2 

account_balanceMetro News account_circleMarc Lacson chat_bubble_outline0 Comments

Passengers of Philippine Airlines (PAL) have been stranded at the Ninoy Aquino International Airport (NAIA) Terminal 2 on Monday due to the cancelation of at least 22 domestic flights and two international flights, according to a report by Philippine News Agency.

"Our airport team set up a tent where stranded passengers can stay as they wait their turn to enter the PAL ticketing office in NAIA. Per Airport Services, water and snacks were given," PAL spokesperson Cielo Villaluna told reporters.

Villaluna added that many of PAL's cabin crew called in sick, compelling the airline to cancel a combination of domestic and international flights, she said.


PAL earlier issued an advisory regarding flight cancellations for January 9 to 16. Passengers of those flights were notified via email, Villaluna said.

"The people in the tent are passengers of cancellations made just today, a few hours before the flights, due to crew unavailability," she said.

The following flights were canceled on Monday:

  • PR 2519/2520 Manila-Cagayan de Oro-Manila
  • PR 2861/2862 Manila-Cebu-Manila
  • PR 2965/2966 Manila-Busuanga (Coron)-Manila
  • PR 2981/2982 and PR 2985/2986 Manila-Tacloban-Manila
  • PR 2037/2038 Manila-Caticlan-Manila
  • PR 2143/2144 Manila-Iloilo-Manila
  • PR 2205/2206 Manila-Roxas-Manila
  • PR 2783/2784 Manila-Pagadian-Manila
  • PR 2959/2960 Manila-Cotabato-Manila
  • PR 2938/2939 Manila-Butuan-Manila
  • PR 2557/2558 Manila-Dipolog-Manila
  • PR 422/421 Manila-Tokyo Haneda-Manila

In an advisory issued on Sunday night, PAL said it is experiencing challenges in sustaining operations due to the increasing number of front-line and support personnel who are absent because of isolation requirements.

"We are taking the precaution of canceling a number of PAL flights, even as our PAL teams do all we can to maintain as many other flights as possible, process all passenger requests and relieve the longer call waiting times and ticket office queues," it said.

Affected passengers may convert their ticket to travel credits equivalent to the unused base fare, or refund their ticket excluding the ticketing service charge.

They can also rebook or reroute their ticket to another flight within 60 days from the original flight schedule.

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7 months ago
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